1. Introduction
This Privacy Policy describes how Mehak Infrastructure Private Limited ("Mehak Infrastructure," "we," "us," or "our"), operator of the website www.awadhbymehak.com and the Awadh by Mehak Infrastructure project, collects, uses, discloses, and protects the personal information of visitors and prospective customers ("you") who use the Site or enquire about our projects.
By using the Site or submitting your information through any form, WhatsApp link, or call to our team, you agree to the collection and use of information as described in this policy.
2. Information We Collect
2.1 Information you provide directly
- Name, phone number, and email address submitted through enquiry forms, the "Enquire Now" button, or WhatsApp chat.
- Any additional details you choose to share, such as budget preferences, unit type interest, or investment queries.
- Information provided during site visits, bookings, or documentation for a purchase.
2.2 Information collected automatically
- IP address, browser type, device information, and general location (city/region level).
- Pages visited, time spent on the Site, and referral source (e.g. Google, Facebook, Instagram ads).
- Cookies and similar tracking technologies (see Section 4).
3. How We Use Your Information
- To respond to your enquiries about Awadh and share project details, pricing, and availability.
- To contact you via phone call, SMS, WhatsApp, or email regarding your interest in the project.
- To process bookings, documentation, and any transactions you initiate with us.
- To send updates about project progress, offers, or events, where you have not opted out.
- To improve our Site, marketing campaigns, and customer experience through aggregated, non-identifying analysis.
- To comply with legal, regulatory, and RERA-related obligations applicable to real estate marketing and sales.
4. Cookies & Tracking Technologies
The Site may use cookies and similar technologies (such as Google Analytics or Meta/Facebook Pixel) to understand how visitors use the Site and to measure the performance of our advertising campaigns. You can disable cookies through your browser settings; however, some parts of the Site may not function as intended if you do so.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Service providers who support our operations, such as CRM platforms, hosting providers, WhatsApp Business API providers, and marketing/analytics tools (e.g. Meta, Google).
- Hospitality/management partners if your enquiry relates to unit management or rental arrangements at Awadh.
- Legal or regulatory authorities, where required by law, court order, or to protect our legal rights.
- Professional advisors such as legal counsel, auditors, or consultants, on a confidential basis.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, respond to your enquiries, complete any transaction, and comply with our legal and regulatory obligations, after which it is securely deleted or anonymized.
8. Your Rights
You may contact us at any time to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to any legal or contractual retention requirements.
- Opt out of promotional calls, SMS, WhatsApp messages, or emails at any time.
To exercise any of these rights, please reach out using the contact details in Section 11.
9. Third-Party Links
The Site may contain links to third-party websites (e.g. social media, payment gateways, Google Maps). We are not responsible for the privacy practices or content of those external sites and encourage you to review their respective privacy policies.
10. Children's Privacy
The Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us: